ArchivEye

Support

How can we help?

Quick answers about accounts, plans, and integrations. If you cannot find what you need, email us—we usually reply within one business day.

Frequently asked questions

For privacy, cookies, and personal data rights, see the dedicated pages linked in the footer.

How do I get started with ArchivEye?

Create a free account on the platform, upload documents to collections, and connect your preferred AI assistant via MCP or the API. The documentation walks through ingestion, permissions, and first queries.

What is the difference between Personal and Business plans?

Personal is for individual professionals with limits suited to solo use. Business adds team and organization features, including more users, higher limits, and company billing options. Compare details on the Pricing page.

How do I connect Claude, ChatGPT, Cursor, or other clients?

Authorize MCP access or use API keys and the SDK following the For Devs page and MCP documentation. Each client uses OAuth or a key scoped to your collection permissions.

How do subscriptions and billing work?

Paid plans renew monthly or annually through our payment provider. You can manage payment method and invoices from your account area. For contractual or invoice questions, contact us by email.

Sign-in or account issues?

You can sign in with a one-time email code, passkey, Google, or Microsoft. If you do not receive the code, check spam and your email address. For security locks or account recovery, email us with your registered address.

Where can I read about privacy and security?

The Privacy & Security page summarizes hosting, controls, and dedicated FAQs. The full privacy notice, terms of service, and cookie policy are linked in the site footer.

Still need help?

For technical, commercial, or administrative assistance, write to the Pura Digital team. Include your account email and a short description of the issue when you can.

info@puradigital.it